PC users may want to take a second look before they buy a case in the future. The NZXT H1 Mini-ITX PC case is facing a recall due to being a potential fire hazard. While this setback is certainly an inconvenience for users, it’s not the first time this specific product has been under recall.
On February 1, 2021, the company posted an announcement from its CEO. The blog addresses the past recall and how the fix they’d hoped to achieve is not working.
NZXT is a popular PC gaming and gadget company, providing you with all the tools you need to boost your setup. In previous efforts, the company has aided communities with profits going towards charities. Unfortunately, not all is going that smoothly lately.
In many electronics, overheating is a hazard usually caused by flammable elements, design, and often times, misuse. Regarding the NZXT H1, the case is failing to address a subtle, but important issue within the design. Upon the initial recall, NZXT cited the connection from the PCIe riser cable to the case itself as the underlying hazard.
The screws that connect these two pieces would be a fire hazard if they came in contact with the 12V power. They would have to be at a specific angle to cause a fire, which the possibility was low. However, should it happen, the severity would be great.
Nylon screws became the solution. Unfortunately, as the company states, these screws didn’t fix the underlying hazardous risks. If you have an NZXT H1 Mini-ITX PC case, you may be wondering what you can do to fix this issue. Luckily, the company is working on a robust solution.
Getting a Repair
If you previously requested the nylon screw repair kit from the initial recall, then NZXT will automatically send you the designed PCIe riser cable repair set. If you didn’t, you can still request a kit regardless.
Since this new repair kit may take a few weeks to reach you, the company also rolled out a temporary repair kit that you can use to limit the fire hazard risk in the meantime.
Then, when your full repair kit does arrive, you can follow the instructions. NZXT has an online tutorial and written directions for disassembling the current hazardous parts then reinstalling the repair kit fix.
Moving Forward
A second recall is not something a business or you as a customer want to encounter. It’s bad publicity for the brand and an inconvenience and potential threat for the user. Moving forward, the NZXT H1 will serve as an example. The company states it will be stricter with its process and hone in on the design, testing and overall quality of all products, not just the H1 PC case.
Repair kits are shipping soon, but users should definitely use the temporary fix to prevent all hazards. If you’re an H1 case user, have you run into any issues?