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I agree with @killamch89. Ever since video games stopped being toys like they were before the mid 90's and became an entertainment medium, of course the stories, themes and the way in which those stories were told would become more mature and even aimed specifically at adults at times. That's why the inclusion of, let say, more "sensitive" content doesn't bother me any more in a video game than it does in a TV show or a movie. If that means having character say something or do something that would be considered offensive or inappropriate to get the message across, develop the character or fit into the setting (Especially in a game set in our own past history like RDR2.), then I'm fine with it. Obviously there's a limit to bounds of good taste and whilst opinions on what that limit is can vary greatly, I feel games tend to stay on the right side of it 99% of the time. I acutally feel controversies tend to erupt when people themselves are too sensitive like "Oh no! That character is gay! How dare they have a gay character in my game!" or "A woman on the Battlefield V cover! This will not stand!". Stupid shit, basically.

I just found out something interesting. Type "The Last of Us" into Google.

Gamers take things way too seriously sometimes when it comes to their opinions on video games/consoles etc on social media as well. It's either Sony fanboys vs Xbox fanboys, or Nintendo fanboys too, but they're not as crazy I'd say. Social media has made it easier to complain about ones favorite video games, and it's gotten to a point that people will get heated about their thoughts. Twitter alone is a cesspool of arguments on just about everything. Facebook is about the same, arguing back and forth. I never bother commenting on social media because it's pointless, you can't win an argument.

AI also has a purpose of affecting emotions and not just by NPC's, but also by the environment. A great example is the Layers of Fear series. It's visually psychedelic as if everything has a mind of its own. There are no other NPC's except for your character you play as. Every scene tells a story or captures a mood, and it can change from moment to moment.