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I think people would be okay if they actually honored cleaning products they ship out as refurbished. If something is refurbished, I expect it to also be cleaned in the process. They could as easily sell an item "as is" if it's never been opened up. The prices they set is kind of an afterthought. The focus is more on the idea that they sell items as refurbished, but never refurbished them. I think what's happening is that they get a used item into their store, test it, and if it works, slap that warranty sticker on it and sell it as refurbished. So they can in turn also set a higher price. If they were actually refurbishing these consoles, I wouldn't care. The prices are one thing, but lying to your customers about what they're getting, is not a good look. They thought no one would be wise enough to open these consoles either, but YouTubers did exactly that and outed their scam. And they can't come out and say they're sorry for these problems, because it would show they knew about these consoles not being cleaned or even refurbished. So they have to play along and keep denying they did anything wrong. I hear it could also open them up to a class action lawsuit if they were to come out apologizing. Hopefully they correct these mistakes and sell actually refurbished & cleaned consoles going forward. The prices could use some work, but there's not much you can do about that. It's their choice and they have a right to price their own way.

Yup. Most of the Sega Saturn games I owned in the big jewel case, were often broken or falling apart. They had the right idea, but I think the best case you could get was the the cases Sega used for the genesis. The hard plastic, was probably the best case you could get. I know they skimmed on cases going forward since they wanted to stop using plastics so much. Look at the 360/PS3 cases when they started getting rid of manuals, they also cheeped out on the cases.

I would suggest PowerA even though they do use MicroUSB for their controllers. If you're worried about Micro USB, they figured out a solution for that, as the USB cord sort of goes into a pocket on the controller so it's better protected from damage. Never had issues with it myself and I have dropped my controller multiple times over its lifetime. Their controllers are not wireless though, they just have a detachable USB cord. I have two PowerA Fashion Pro Controllers for Xbox One. Never had any issues with them aside from the sticks falling apart after extended use (rubber on analog falling off, though seems easily replaceable). The build quality too rivals that of the original Xbox one controller imo, and has lasted me longer than most OEM Xbox controllers have. The controller is my usual daily driver for PC and Xbox. Even purchased my nephew one for Christmas last year. Here is their site if you want to take a look - https://www.powera.com/ They do have a light up controller on Amazon here too that I couldn't find on their site - https://www.amazon.com/Infinity-Enhanced-Controller-Officially-Licensed-x/dp/B095JNZGC4/ I'm surprised they still work. Most of my Xbox controllers, from 360 to Xbox One have always encountered analog issues. But maybe that's because I haven't played COD religiously like I did on those past controllers. But yeah, as you can see, I'm a PowerA fan and honestly prefer them over most everyone else. Plus their prices aren't too bad either. I wish I knew other options. I have a Logitech controller, but it's stiff as hell and I hate it, otherwise I'd suggest that too lol.