Kane99 Posted September 29, 2022 Share Posted September 29, 2022 (edited) Source - https://www.videogameschronicle.com/news/playstation-is-giving-top-stars-members-priority-in-customer-support/ It looks like a new service called PlayStation Sars is coming to the US soon, but it may be coming with some displeasure. According to the article above, some people in the Stars program get better support than people who aren't on it. People in Japan aren't too happy that the highest tier users in this program get better support. The players in a tier 4 for example, can get past the support queue. Which many are also annoyed with. For those wondering what the service is, it's essentially a reward program for gamers that complete campaigns and activities. My view on this is simple. I think if you're a paying customer you deserve to get the same support no matter what. Even if someone pays more towards a service or does more. If you pay money, you deserve support just as much as the one who pays the most. What do you think about this? I'm all for reward programs, but support needs to be equal among all paying customers imo. Edited September 29, 2022 by Kane99 Lamarr the strelok 1 Link to comment Share on other sites More sharing options...
killamch89 Posted September 29, 2022 Share Posted September 29, 2022 I totally agree - this is disgusting. I mean, what's the point in supporting a product if everyone isn't getting the same quality service? I'm surprised there isn't more backlash than that. Lamarr the strelok 1 Link to comment Share on other sites More sharing options...
Akun Posted October 1, 2022 Share Posted October 1, 2022 Sony being greedy again. What's new? lol And people wonder why they're being sued. It's these kinds of disgusting practices, that's why. That's how you get lawsuits looking into your ethics. Link to comment Share on other sites More sharing options...
Empire Posted October 1, 2022 Share Posted October 1, 2022 This actually makes sense though because people who play more are more likely to encounter issues. I think this is an okay-ish change because the customer support queue will not be hogged up by TOP Stars members all the time Link to comment Share on other sites More sharing options...
Ajibusu Posted October 3, 2022 Share Posted October 3, 2022 On 10/1/2022 at 12:19 PM, Empire said: This actually makes sense though because people who play more are more likely to encounter issues. I think this is an okay-ish change because the customer support queue will not be hogged up by TOP Stars members all the time I agree with you on this. There are regions where Sony have a stronger base in terms of game purchases and accessories. The fuss about them deciding to give extra support to that region is what I don't understand. Link to comment Share on other sites More sharing options...
Demon_skeith Posted October 3, 2022 Share Posted October 3, 2022 Guess it's a good thing for those who have extra support needs, but not right for everyone who needs help. Link to comment Share on other sites More sharing options...
aerodynamik Posted October 3, 2022 Share Posted October 3, 2022 I'm surprised it's not behind a paywall tbf. Link to comment Share on other sites More sharing options...
Akun Posted October 3, 2022 Share Posted October 3, 2022 11 hours ago, Ajibusu said: I agree with you on this. There are regions where Sony have a stronger base in terms of game purchases and accessories. The fuss about them deciding to give extra support to that region is what I don't understand. What's not to understand? It's an inherently flawed and biased system that guarantees quality support to privileged and entitled members only. And what you're saying is that anyone who doesn't put hundreds of hours into their PS games should just suck it up and put up with shitty customer service if there are bugs and issues? I'm sorry, but that's insulting. Shagger and Lamarr the strelok 2 Link to comment Share on other sites More sharing options...
Shagger Posted October 3, 2022 Share Posted October 3, 2022 On 10/1/2022 at 12:19 PM, Empire said: This actually makes sense though because people who play more are more likely to encounter issues. I think this is an okay-ish change because the customer support queue will not be hogged up by TOP Stars members all the time I couldn't agree less. I actually believe people with less experience of the PlayStation band and the technology and features indigenous to it are more likely to need help than those who have been playing on the brand for a long time. There should be NO priority given to anyone when it customer service, every who needs it needs it and the same service should be made available to all regardless of how many purchases they've made or how actively they play. I actually find the very idea of what Sony is planning deplorable. This isn't frequent flyer miles or a loyalty stamp from a coffee house, that's fair. This is like at that same coffee house being told you wave to wait if there's a problem with your order or a mistake on your bill because a more regular customer wants help first. I'm actually inclined to call this disgusting and I cannot understand why anyone would think that this is OK. Akun and Lamarr the strelok 2 Link to comment Share on other sites More sharing options...
Kane99 Posted October 3, 2022 Author Share Posted October 3, 2022 3 hours ago, Shagger said: I couldn't agree less. I actually believe people with less experience of the PlayStation band and the technology and features indigenous to it are more likely to need help than those who have been playing on the brand for a long time. There should be NO priority given to anyone when it customer service, every who needs it needs it and the same service should be made available to all regardless of how many purchases they've made or how actively they play. I actually find the very idea of what Sony is planning deplorable. This isn't frequent flyer miles or a loyalty stamp from a coffee house, that's fair. This is like at that same coffee house being told you wave to wait if there's a problem with your order or a mistake on your bill because a more regular customer wants help first. I'm actually inclined to call this disgusting and I cannot understand why anyone would think that this is OK. This right here. I agree 💯% I don't think paying more should give users the better support. Not everyone can afford to spend as much as others on their gaming hobbies. Some of us can barely afford the console, that purchase alone should be enough. We're supporting this company as well, so it feels like favoritism when they go and do this. Just promotes favoritism among their userbase. Lamarr the strelok and Akun 2 Link to comment Share on other sites More sharing options...
Ajibusu Posted October 4, 2022 Share Posted October 4, 2022 13 hours ago, Akun said: What's not to understand? It's an inherently flawed and biased system that guarantees quality support to privileged and entitled members only. And what you're saying is that anyone who doesn't put hundreds of hours into their PS games should just suck it up and put up with shitty customer service if there are bugs and issues? I'm sorry, but that's insulting. If a gamer has put enough time into playing some games, there are higher chances that such player won't even have the need for any support. There are gamers in those regions that they mentioned who do everything to win, but always find it difficult. Link to comment Share on other sites More sharing options...
RobElle Posted October 22, 2022 Share Posted October 22, 2022 Hate this but very smart business wise for them Link to comment Share on other sites More sharing options...
Justin11 Posted November 1, 2022 Share Posted November 1, 2022 On 10/1/2022 at 10:50 AM, Akun said: Sony being greedy again. What's new? lol And people wonder why they're being sued. It's these kinds of disgusting practices, that's why. That's how you get lawsuits looking into your ethics. That's true, it's not a bad idea to give priority to your customers but make it more transparent and give every equal treatment and attention whenever the need arises. Akun 1 Link to comment Share on other sites More sharing options...
