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Kane99

Bug going around causing issues with Xbox app not loading on PC

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Has anyone been dealing with this? I recently deleted a bunch of games to make room for a game from gamepass. I went to download the game and it encountered an error where it wouldn't download, but it kept saying download. I made sure to cancel in the EA app and it seemed to be fine, but the Xbox App was bricked up and wouldn't let me download the game. So I closed out of the Xbox app and reloaded it, this time it gets stuck at the Xbox logo. I tried just about everything; Deleted app, reinstalled, moved it do a different drive and did other steps, nothing. And then I decided to check the reviews for the app and a lot of the reviews are saying they are having similar issues. Here I thought this was just an issue with my PC and I was getting worried I'd have to re-install windows to get Xbox to work again. Thankfully I found the fix in the reviews, and I figured I'd share it here if anyone is dealing with the same issue, as it seems to be affecting a lot of people after the recent update. 

This was the review that solved the issue: 

image.png.5cb3bfbf3ae9b601db762e6707b92418.png

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Wow! I like what you shared. I've seen similar issues reported by others since the recent Xbox app update. The errors like this occur often occurs when downloading new games and it can be so frustrating. 

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Resetting the Xbox app is very crucial and it could be done via the Windows Settings > Apps > Advanced options. This clears the app's data and restarts it. Additionally, it ensures the Windows Store and Xbox app are updated to the latest versions.

 

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